Legal

Returns &
Refunds

Effective: August 1, 2026  ·  Last updated: August 1, 2026

What we can take back

To be returned, PACKT must be:

• Unused — in the condition it arrived in
• Unwashed — once it has been through a wash it cannot be returned
• In its original packaging, or in equivalent protective packaging

We cannot accept a return that shows use, washing, accumulated pet hair, odour, or damage beyond ordinary shipping wear. This does not affect your rights where a product arrives damaged or faulty — see below.

How to start a return

1. Email hello@getroverandroam.com with your order number and the reason for the return.
2. We reply within 1–2 business days with instructions and the return address.
3. Send it back using a trackable service.

Please do not send anything back before you hear from us — a package that arrives unannounced is hard to match to an order.

Return shipping

You cover return shipping unless the item arrived damaged or defective, in which case we cover it. We recommend a trackable service; we cannot refund a return we never receive, and without tracking there is no way to establish that it was sent.

Refunds

Once your return arrives and we have checked it, we process the refund within 5–7 business days. Refunds go back to the original payment method. Your bank or card issuer usually takes a further 3–5 business days to show it.

We refund the product price. Original shipping was free, so there is nothing there to refund.

Damaged or defective on arrival

If PACKT arrives damaged or faulty, email hello@getroverandroam.com within 7 days of delivery with photographs of the problem. We will send a replacement at no cost to you and cover return shipping on the original.

Exchanges

We do not run direct exchanges. If you need a different size or colourway, return the original for a refund and place a new order — it is faster than an exchange would be.

Contact us

Email: hello@getroverandroam.com
Site: getroverandroam.com
Entity: Astro Logistics LLC, d/b/a Rover & Roam